Program Outline: AI Powered Client and Stakeholder Engagement#
Duration:#
2 Days
Course Audience:#
Service Delivery Managers, Product Managers, Scrum Masters, NBU Leads/Managers
Target Unit:#
Delivery CoE, Product, Corporate-Sales
Course Outline#
Day 1: Fundamentals of Engagement and AI Integration#
Morning Sessions 9:00 AM to 1:00 PM#
1. Session 1 - Introduction to AI in Client Engagement (9:00 AM - 10:30 AM)
- Overview of AI-Powered Tools for Engagement
- Benefits of Using AI in Stakeholder Communication
2. Session 2 - Building Strong Client Relationships with AI Insights (10:45 AM - 1:00 PM)
- Leveraging AI for Understanding Client Needs and Preferences
- Personalizing Engagement Using AI Analytics
Lunch 1:00 PM to 2:00 PM
Afternoon Sessions 2:00 PM to 5:00 PM#
3. Session 3 - Communication Strategies Enhanced by AI (2:00 PM - 3:30 PM)
- Using AI Tools for Real-Time Feedback Analysis
- Crafting Effective Communication with AI-Supported Templates
4. Session 4 - Managing Expectations with Predictive Analytics (3:45 PM - 5:00 PM)
- AI for Forecasting Project Outcomes
- Proactively Addressing Stakeholder Concerns with Data
Day 2: Advanced Techniques and Practical Application#
Morning Sessions 9:00 AM to 1:00 PM#
5. Session 5 - Conflict Resolution with AI Insights (9:00 AM - 10:30 AM)
- Identifying Early Warning Signs with AI Monitoring Tools
- Tailoring Resolution Strategies Using AI-Powered Recommendations
6. Session 6 - Enhancing Decision-Making through AI Collaboration (10:45 AM - 1:00 PM)
- Facilitating Stakeholder Workshops Using AI Tools
- Driving Consensus with AI-Supported Visualizations
Lunch 1:00 PM to 2:00 PM
Afternoon Sessions 2:00 PM to 5:00 PM#
7. Session 7 - Practical Scenarios and AI-Driven Role-Playing (2:00 PM - 4:00 PM)
- Hands-On with AI Engagement Tools
- Role-Playing Stakeholder Meetings Using AI Insights
8. Session 8 - Wrap-Up and Future Roadmap (4:00 PM - 5:00 PM)
- Crafting Action Plans for AI-Powered Engagement
- Feedback and Certification Distribution
Key Outcomes:#
- Understand the role of AI in enhancing client and stakeholder engagement.
- Develop personalized engagement strategies using AI analytics.
- Learn to leverage AI for proactive communication and conflict resolution.
- Gain practical experience with AI tools for effective decision-making and collaboration.
Recommended Pre-Course Preparation:#
- Familiarize yourself with basic AI concepts and their applications in business.
- Review case studies on successful AI implementations in client engagement.
- Reflect on current challenges in client and stakeholder engagement processes.
Materials Provided:#
- Training slides and handouts.
- Access to recommended AI engagement tools and software.
- Templates for AI-powered communication and analytics.
- Case studies and practical exercises.
- Certificate of Completion.
Comments: